The Solutions Group

The Solutions Group restores what matters with trusted hail, storm, and collision repair—delivered by experts nationwide.

Total Storm Solutions

From roofing to siding, we provide dependable storm damage restoration for residential and commercial properties—bringing peace of mind when it matters most.

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Total Glass Solutions

We deliver in-shop auto glass repair with a focus on safety, proper installation, and precision—ensuring your windshield and glass meet modern vehicle standards.

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Total Hail Solutions

Specializing in fast, professional hail damage repair, we work with drivers and insurance providers to restore vehicles efficiently and to the highest standards.

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Total Collision Solutions

We deliver expert auto body repair with a focus on quality, speed, and customer care—returning vehicles to their pre-accident condition with precision.

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Table of contents

Privacy Policy

Last Updated: January 2026

1. Introduction

Total Storm Solutions (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website or services.

2. Information We Collect

We only collect the basic personal information needed to deliver our roofing services, including:

  • Name
  • Phone number
  • Email address
  • Property address
  • Photos or documentation of roof or storm damage
  • Insurance-related details (only when voluntarily provided)

We do not collect sensitive personal information such as health data, religious beliefs, or racial/ethnic background.

3. How We Collect Data

We collect your information via:

  • Website contact and booking forms
  • Phone calls and voicemails (recorded)
  • SMS and email communication
  • In-person interactions or service appointments
  • Square payments and booking tools

All data collected is stored securely in our Go High Level (GHL) CRM system.

4. How We Use Your Information

Your information is used solely for:

  • Coordinating inspections, repairs, and roofing projects
  • Providing appointment reminders and status updates
  • Internal analytics and customer service
  • Future promotional offers related to roofing or hail repair services

We do not sell or share your personal data with third parties. Data may be shared with insurance providers only at your request and to facilitate a claim.

5. Communications and Marketing

We communicate with customers through SMS, phone, and email via our GHL CRM system. This includes:

  • Appointment reminders
  • Service updates
  • Promotional offers and follow-ups

Opt-in Consent: Users provide consent to receive messages by completing a form on our website and checking a box acknowledging communication preferences.‍

Opt-Out: You may unsubscribe from promotional SMS at any time by replying STOP or by contacting us directly.

6. Tracking and Cookies

We use cookies and tracking technologies to improve your website experience, including:

  • Google Analytics 4 (GA4) for usage statistics
  • Google Ads for retargeting and search marketing
  • Meta Pixel for advertising and lead tracking

You may manage or disable cookies through your browser settings. Disabling cookies may limit some website features.

7. Data Retention

We retain your information:

  • As long as necessary to fulfill our services and obligations
  • As required by law or insurance documentation
  • Until you request deletion of your data

8. Your Rights

You have the right to:

  • Request access to the data we hold about you
  • Request corrections or updates
  • Request deletion of your data

To exercise these rights, contact us at info@totalstormsolutions.com

9. Children’s Privacy

Our services are intended for adults 18 and older. We do not knowingly collect information from minors.

10. Data Security

We maintain industry-standard security practices, including:

  • Encrypted data storage and transfers
  • Secure server configurations
  • Regular audits and user access controls

All communication, forms, and records are handled through our secure CRM system (Go High Level).

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new effective date.

12. Contact Us

If you have questions about this policy or your personal data, please contact us:

Email: info@totalstormsolutions.com

Phone: +1 (972) 630-0648

Contact Form: https://www.totalstormsolutions.com/contact